Q & A
Happy to Help
Is custom jewelry more expensive than a ready-made piece of jewelry?
Because everything about the process is custom, you tell us your budget and we will adjust the quality of materials to accommodate it. Every piece is made in-house, so we have all the power over the materials going into your piece. You can work with our designers as long as it takes, never at an additional cost. So no, custom is not more expensive than a ready-made piece, unless you want it to be.
How long does it take to design a piece of custom jewelry?
With the custom design process, the more time you can give us, the better it is for everyone. When an order is placed to move into the CAD phase, you can expect the initial design in 7-10 business days. Any modifications will be added within two business days. Once a design is approved, we would like to have 4-5 weeks for production. We do all of our work on-site, so we can be moderately flexible with due dates if absolutely necessary. The whole process can take 7-8 weeks, depending on how many modifications you need. However, we can sometimes rush a job if you need it by a certain date.
How much does it cost to ship a ring? Is shipping jewelry safe? Is shipping jewelry insured?
Shipping is much safer than most realize. However, we do believe it is better to be safe than sorry. The packages are insured to 100% value of the item. Delivery requires an adult signature, or the carrier will not leave the package.
Can I use my own gemstones in a custom piece?
Absolutely! We do have a setting fee per carat. You can ship or bring your stones to us (recommended) or we can send the empty setting to you.
How can I keep the ring a secret from my future fiance?
Just let us know! We have a private messaging portal, and you can select whether we can call you. At the end of the process, we can mail your jewelry to any address you give us. After being in the jewelry business for a few decades, we’ve been lucky to have provided the ring for several surprise proposals!
Which payment methods do you accept?
We accept UPI payment,that includes Google pay, Paytm, PayPhone, Debit and credit cards too. You can just add the item to the card and pay.
How do I care for my jewelry?
Bring in your jewelry for a free inspection and cleaning every 6 months.
Have your rings sized perfectly to you. (Small fee may apply.)
Place jewelry in the same place every time when you take it off.
Enjoy your jewelry!
Don’t wear during exercise, yard work, dish washing, or heavy lifting.
Don’t expose to high heat or below freezing temperatures.
Don’t let jewelry rub against other metals or abrasive surfaces.