Our Policies

At MAA SARASWATI JEWELLERS, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.

TERMS AND CONDITIONS This website is owned and operated by MAA SARASWATI JEWELLERS (henceforth referred as "MAA SARASWATI JEWELLERS" or "MSJ" or "we" or "us" or "our" " msjewellers.net" or "MSJ" having its registered office at D.NO.64-1-29, Main Road, Sriharipuram, Visakhapatnam, Andhra Pradesh - 530011, India In using the services provided by our website msjewellers.net you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website. MAA SARASWATI JEWELLERS reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by MAA SARASWATI JEWELLERS. Any use of this website or its contents, including copying or storing it in whole or part without the permission of MAA SARASWATI JEWELLERS is prohibited. If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to maasaraswatijewellers17@gmail.com or call us on 0891-2510155 (Timings: 10.00 A.M to 7.00 P.M Indian Standard Time). PAN CARD T&C For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by MSJ. Failure to provide the same shall result in cancellation of the order. For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order. Pricing And Payment For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable. In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. Delivery Schedule We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party. A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Express Delivery option available for select pincodes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM. Orders placed after 2 pm for NDd pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option. Your Obligations a) You have to provide true, accurate, current and complete information about yourself while registration on WWW.msjewellers.net b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website. c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses. d) You will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of  WWW.msjewellers.net and or other affiliated websites without prior intimation whatsoever. e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects. f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description. g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product. h) In case you use an International card or foreign bank-issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government-issued photo identity proof. For example: 1) Pan card  2) Driving License  3) Passport  4) Voter identification card 5) Postal identification Card (Aadhar) Restriction MSJ reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit. Cancellation By MAA SARASWATI JEWELLERS There may be certain orders that MSJ cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which MSJ identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order. Cancellation by Customer Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customer can always check the status of their order from  Track Order available at  www.msjewellers.net  Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. Return And Exchange Policy MSJ is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. 7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us. RETURN CHARGES Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product. HOW TO INITIATE THE REFUND PROCESS? 1. Customers should contact MSJ customer support on 0891-2510155 or write to maasaraswatijewellers17@gmail.com  within 7 days from the receipt of product. 2. Customers should not return the product before receiving a confirmation mail from MSJ about the same. 3. All the products must be returned in their original condition, unaltered and unused.  4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed. NOTE: We shall not entertain any request after 7 days from the date of receipt of the product. REFUND We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of msjewellers.net DOMESTIC ORDER: In case of domestic order (where the product is shipped within India) 100% refund will be made. In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Titan. In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice: 1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.  2. If customer doesn't provide any cancelled cheque then the  amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days. JEWELLERY We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change. However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase. EXCHANGE: We regret to inform that exchange of products is not possible for the products bought from our website. MSJ Exchange Policy 1)MAA SARASWATI JEWELLERS sold through any MSJ outlet or directly by the company will be accepted for exchange at any MSJ outlet. MSJ outlets will honor this MSJ Exchange Policy and no individual discretion in compliance will be permitted. 2) Pieces will be accepted after due examination for defects, weights, and originality, including the MSJ mark (Q). 3) While normal wear and tear are to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on the exchange of a product with defective stone(s), the exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to the customer. In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund/exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account. 4) The piece must only be accepted if accompanied by the original Cash Memo and/or guarantee certificate. Exceptions may be made by the Boutique Manager at his/her discretion in the case of known customers and products should be reported to the Regional Business Manager. In the event that the customer is unable to produce these documents, then the Boutique Manager may accept such pieces for validation via the factory or may accept the exchange under the terms of the General Exchange Policy (GEP).  5) A valuation certificate cum acknowledgment form & Customer Declaration form signed by customer is to be filled out for all pieces accepted for exchange. Color stones having bill of material will have Zero percentage deduction on exchange Important:, Weight of gold:  - 18K and 22K non-studded pieces to be physically weighed to an accuracy of 2 decimal places.  - Studded 22K pieces to be physically weighed and weight of stone deducted as per the system/hard copy of the factor master/engraved in the product. If this is not available at the boutique then the Net weight can be taken from the customer enquiry screen  - Studded 18K pieces: Weight of gold as per master list at the showroom or from the customer enquiry screen.  Rate of Gold: - Selling rate for the day on the day of exchange Stone  Privacy Policy We understand that your privacy is important to you and we respect that. We ensure you that MSJ maintains complete confidentiality of the details that you have shared with us and will not share it with any third party. We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from MSJ. Also, for enhanced security, MSJ does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer). The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers. Fraudulent Transactions MSJ reserves the right to recover the cost of goods, collection charges, damages caused to MSJ and legal expenses from persons using the site fraudulently. MSJ reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions. Disclaimer All products and the information displayed on msjewellers.net constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer. No act or omission of MSJ prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter. We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website. Liability We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. Changes to the Site Disclaimer We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website. SHIPPING & HANDLING CHARGES Domestic Order: We provide free shipping within India. Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product. Delivery Time for Domestic Orders The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification. Express delivery Express Delivery option available for select pincodes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM. Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders. It is not applicable for International Orders as it will continue to follow the TAT of T+15 days. If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option. PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery: a) Pan card b) Driving License c) Passport d) Voter identification card e) Postal identification Card (Aadhar)  Force Majeure We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport. Modification Of Terms And Conditions Of Service MSJ reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.msjewellers.net You should regularly view the user agreement on www.msjewellers.net. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.